Booking Information

• In-Person: The Theatre Box Office is open for personal callers
• Mon-Fri: 1pm until approx 9.30pm
• Sat-Sun: 30 minutes before the first film until approx 9.30 pm. See the film page for timings.

• Telephone: The booking line is normally open daily from 10.00 am to 9.30 pm. If you receive an automated reply please leave a message and we will return the call. Call 01600 772467
• Cinema Ticket Prices: £7.00 adult, £6.00 3-14 (under 3’s free)

Booking Fees: In common with most other theatres and cinemas, we charge booking fees on telephone and on line transactions. This fee goes towards paying the charges of the professional booking system we use (Ticketsolve). We are often asked why we cannot roll up the charge in the ticket price. The answer is because virtually all financial settlements in both the theatre and cinema are ticket percentage splits which would mean the theatre promoter or film distributor retaining most of the booking fee. The only way we can retaining 100% of the fee is by charging it separately.

Secure online booking is available 24/7 via this website for live events and special cinema events only.

For Live and Special Cinema Events you can book in advance through an external supplier called Ticketsolve. You firstly need to find the appropriate page for the show concerned and click on the “book now” button which will take you to the seating plan. Please make sure you are booking seats in the correct area. The stalls are downstairs and the circle is upstairs, as are the three boxes. When reaching the checkout please make sure to put in your correct details, particularly your email address. Following checkout, an email is sent containing a link to download and print your tickets, These are PDF documents, you will need to have Adobe Reader or similar installed on your computer. They can be recognised by the inclusion of a barcode and should be presented at the box office to gain admittance.

Your details will NOT be passed on to third parties.

For normal Cinema showings there is no need  to book in advance but you may do so if you wish. We have ample seating here so you just need to turn up prior to the start time and you will definitely get a seat. Start times as listed mean the start of the programme (including adverts and trailers) not the main film.

Please Note: There is a Transaction fee of 50p added to Tickets booked online, Tickets can be collected from the theatre during normal opening times or on the day of the performance by providing your confirmation email or name, postcode & booking reference.

Entry to films and special cinema events is restricted by the classification given by the British Board of Film Classification or others. We are required to refuse admission to anyone who is below the minimum age required by the relevant classification.

U or PG –anyone can be admitted to films classified as U or PG

12A – Children under 12 can be admitted to films classified as 12A but only if accompanied by an adult (i.e someone over the age of 18)

15 – Nobody under the age of 15 can be admitted to films classified as 15

18 – Nobody under the age of eighteen can be admitted to films classified as 18

Cinema Admissions Policy

Child tickets are valid for children up to the age of 14

Infants under the age of 3 can go into screenings free of charge

Children under age 10  must be accompanied by a parent or guardian at all films.

Children under 15 must be accompanied by a parent or guardian for all films starting after 6pm.

Savoy staff reserve the right to require proof of age ID with appropriate photographic ID if attending a 12A, 15, 18 film or purchasing alcoholic drink(s). If unable to prove requisite age, admission and/or bar service may be refused

Theatre Admission Policy

Advisory age restrictions apply to some live shows. These are recommended by the promoter and are purely advisory. Responsibility for adhering to them lies with the ticket buyer and not with the theatre

Refusal of Admission

The Savoy reserves the right to refuse admission or to require persons to leave the premises without a refund if they:

• behave in of an anti-social or threatening manner
• behave in a way which puts the safety of customers, employees or property at risk

–   record films using any device.

• otherwise breach these Terms

The Savoy has two seating areas – the stalls downstairs and the circle upstairs. Please be careful as to which area you book. We also have three dedicated wheelchair spaces which can only be booked in person or over the phone. Additionally upstairs we have three boxes which accommodate three people each. If you are booking for children’s shows or are accompanied by children, you should avoid booking the front of the circle as the sightlines are awkward for small children (i.e. under 10-year-olds).

Single seat policy: The automated booking system is programmed (as it is in virtually every theatre in the country) not to allow you to leave a single seat. This is to avoid dozens of largely unsellable seats for any live show. If this causes an issue when booking please ring us and we can advise.

Tickets cannot be refunded once issued unless you choose to cover the cost with PROTECT our insurance scheme which will be offered at the checkout  stage of all transactions. The terms and conditions of PROTECT are available on the pop up when the product is purchased or see below.

If a show is cancelled all ticket holders will be given the option of a refund, an exchange or a credit note. If a show is postponed tickets will be automatically transferred to the new date. If tickets are not insured through PROTECT a refund will only be considered if a show is sold out and the tickets can be re-sold. Contact the box office for details.

PROTECT: What’s covered?

Covered reasons include (but aren’t limited to):

• Illness / Injury
• Pre-existing Medical Condition
• Theft of Documents
• Public Transport Failure
• Home Emergency
• Adverse Weather
• And many more!

Examples of what is not covered include change of mind, booking error (wrong date) and event cancellation.

Full terms and conditions can be viewed at https://www.refundable.me/extended/en/

The Savoy is fully licensed and you can take drinks into the auditorium to enjoy during the show. The Trust’s policy is to charge reasonable prices and to source as much food and drink as possible from local suppliers. The retailing of alcohol and confectionery is an important part of the Savoy’s business plan and for that reason, we ask audiences only to consume food and drink that is sold on the premises.

The Savoy situated at the top of the town in Church Street close to St Mary’s Church at the corner of St Mary’s Street and Whitecross Street. The postcode for Sat Nav purposes is NP25 3BU. All parking restrictions in Monmouth are lifted after 5.00 pm. Prior to that, extended parking is available in Glendower Street car park close to Monmouth Boys School.

• Wheelchair Access – The Savoy has wheelchair access via the Bell Lane entry point. Please note that the circle is not available to wheelchair users. It is important for your convenience that wheelchair access is booked in advance to ensure the spaces are available and that access is arranged. You should arrive 15 minutes before the performance and an accompanying carer should notify the Box Office staff of your arrival.
• Disabled Toilets – Disabled toilet facilities are available.
• Infrared Hearing System – The infrared hearing system is now available for most films.
• Audio Description – Audio Description is available for most films, please check with us.
• Carers: Subject to availability we are able to offer a complimentary ticket to the carer of a person who may not be able to attend events unaccompanied. Carers must be able to assist with egress in the event of an evacuation and are responsible for the safety and care of those they are accompanying. We reserve the right not to offer carer tickets to some events such as specialist “meet and greets” or “VIP”
  Proof of eligibility may be required in the form of a DLA or PIP certificate. We also recognise the Hynt scheme (although we are not part of it) and CEA cards.
• A blue badge is not in itself proof of the need for a carer.
  Carer tickets must be booked over the phone or in person and are only available to those paying for a full price adult ticket.
  We are establishing a database of carers in order to streamline the booking process. Your co-operation is appreciated
• Please also note that the there is no lift in the building so anyone with mobility difficulties should contact the box office before booking seats in the Circle as there are four flights of stairs

If you have cherished memories of coming to the Savoy and believe that our work should continue for future generations then please consider leaving a gift in your will to the MONMOUTH SAVOY TRUST. Any gift, large or small, will make a difference.
The money will be place in our Reserve Account and spent on general running costs by the Trustees. If however you wish to make a more specific request please feel free to do so. As we are a Registered Charity (1136359) no inheritance tax is payable on your gift We recommend you get professional advice from a solicitor or will writing service.

The Savoy Theatre is committed to protecting your privacy and ensuring all of your personal information is safe and secure. This privacy policy outlines how we will use, maintain and disclose data collected from users of our website.

We may collect, store and use the following types of personal data:

• Information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. Please note that this information does not identify any individual user.
• Details of any transactions you have made when booking tickets.
• Information that you provide to us for the purpose of registering with us.
• Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
• Any other information that you choose to send to us.

We may use your information to contact you about further events and services that you have requested. We may also contact you regarding events and services which we think may be interest to you, or share your information with selected organisations which may also be of interest to you, but only if you choose to allow us to do this when providing us with your details. If you no longer wish for us to use your information in this way, please contact us.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Cookies are necessary to the process of booking your tickets through our website, using the Ticketsolve system, however they are only temporary. Other temporary cookies present on our website are there to ensure that website content is displayed correctly, and will disappear when your user session has ended. We cannot be responsible for cookies relating to third-party features such as Facebook, Twitter, Google etc.

We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://www.google.com/privacypolicy.html.

The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk. Please be aware that The Stoller Hall may be obliged to give information to the relevant authorities if required to by law, in which case we will comply with judicial proceedings.

If at any time you wish to unsubscribe from our emails, or to change and update your personal information, please contact us.

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.